Privacy Policy
Privacy Policy
This privacy policy explains how Space to Balance uses and protects any personal information that it holds in relation to its clients. Any changes made to this policy will be updated here.
What information we collect
We collect the following information from you: your name, email address, telephone number, emergency contact details, any medical information you choose to provide, your optional consent to receiving our monthly newsletter, and your consent to our waiver.
Why we need this information
We require the information listed above in order to: contact you with regards to your participation in classes where necessary; update you with any changes to class scheduling; contact your named emergency contact in the case of an emergency; and ensure your teacher is aware of any medical conditions that may affect your participation.
How we collect this information
Bookings are made through our online booking system provider Bookwhen. You will be required to provide the above information at the time of booking.
What we do with the information we collect
Information provided upon booking is saved to your client profile on Bookwhen. This is necessary for administrative purposes and to enable you to book online in future.
Prior to moving our booking process online, physical client information forms were completed. All physical forms have since been scanned, the paper copies destroyed, and are now stored securely online in a cloud account only accessible by Space to Balance.
All personal information provided by you remains confidential at all times.
Occasionally we may need to contact you with regards to a booked class or event. We will use only the contact details you have provided in order to reach you.
If you attend one-to-one yoga sessions, your yoga teacher may make notes on your yoga practice and recommendations to take forward. This is for recordkeeping purposes and ensures continuity at each session.
We have a mailing list stored on a MailChimp account that we use to send promotional emails about classes, events and other offerings. These are usually sent on a monthly basis. You will only be added to this list and receive promotional emails from us if you have given express permission. This consent may have been given when booking online through Bookwhen, by signing up to the mailing list through the Space to Balance website, or by providing your email address directly to us either verbally or by written request for this purpose.
External data handlers
Our online booking system is provided by Bookwhen. All personal and credit card information you provide is stored on Bookwhen and encoded using secure encryption. Their privacy policy can be found here.
We use MailChimp as a newsletter service provider, which stores your name and email address. Their privacy policy can be viewed here.
Controlling your personal information
If you previously agreed to us sending you promotional emails, you may change your mind at any time by emailing info@spacetobalance.com or clicking the ‘Unsubscribe’ link at the bottom of every email sent using MailChimp. Your email address will then be removed from our mailing list.
You may request details of personal information that we hold about you under the Data Protection Act 1998. We will not pass on your personal information to third parties unless we have your permission or are required by law to do so.
If you believe that any information we hold on you is incorrect, inaccurate or out of date, please email info@spacetobalance.com and we will correct this information. You may also ask us to remove personal data from our systems.
If we are unable to fulfil any requests, we will always provide legitimate reasons and explain why.